Support
Contact us: appadmin@skaglobalpartners.com
We reply within two working days.
Who to contact
About your account, your money, or a message or request you sent, contact the organisation directly, using the contact details you already have for them. They hold your account and your conversations.
About the app itself, such as installing, enrolling, signing in, notifications or a crash, email us at appadmin@skaglobalpartners.com.
Before you contact us
Please tell us your app version, your phone model and its software version, and roughly when the problem happened. You can find the app version in the app's Settings (on Android, Identity).
Please do not send us message content, verification codes, or screenshots showing either. We do not need them.
Common questions
My verification code did not arrive
Codes are sent by the organisation you are enrolling with. Check that the email address or phone number you entered matches the one the organisation has on record.
Notifications are not arriving
Check that notifications are allowed for eTrustOne in your phone's settings. Notifications never show message content, so you will not see a preview.
I lost my phone
Contact your organisation straight away. It can revoke the lost device so it can no longer receive your messages.
I want to leave an organisation or delete my data
See Delete your account.
Reporting a security issue
To report a suspected security vulnerability, email appadmin@skaglobalpartners.com with "SECURITY" in the subject line. Please give us a reasonable chance to fix the issue before disclosing it publicly.